KUALA LUMPUR: A viral video showing a Zus Coffee barista being assaulted by a foreign customer has sparked outrage among Malaysians online,
The Rakyat Post reported.
The footage shows the female customer hurling her drink at the barista after being told to leave, prompting the visibly shocked employee to throw the cup back.
Both women continued exchanging heated words, with the customer reportedly expressing anger over slow service before the incident turned physical.
Many users on social media platforms like X and Threads have voiced strong support for the barista, demanding that the coffee chain protect its staff from abuse.
Some have called for a boycott if the employee faces disciplinary action, while others reminded the public that service workers deserve respect and patience.
In a statement, Zus Coffee said it stood by its employee and had begun an internal investigation, stressing that no one should be subjected to verbal or physical aggression.
The company urged the public not to spread unverified claims and reiterated its commitment to ensuring a safe and respectful environment for staff and customers alike.
