KUALA LUMPUR: A Malaysian family’s encounter with an online scam has highlighted how seemingly helpful digital content can lead to financial loss, after an elderly woman was deceived by an AI-generated video.
Claudia Ng said her family member in her 80s was drawn to a Facebook post featuring a video claiming to offer a natural cure for high blood pressure.
She said the clip appeared convincing, presented in a news-style format by a supposed “reporter” announcing a breakthrough for Malaysians.
Claudia said her relative clicked on the video and was subsequently contacted daily through WhatsApp messages and voice calls.
She said the callers sounded kind and caring, often checking on her wellbeing and offering friendly reminders such as driving safely.
They claimed to be a hospital group from Hong Kong and, over three months, persuaded her to make multiple large payments for supplements in hopes of stopping her medication.
Claudia said the products delivered had no expiry dates, contained incorrect translations on labels, and were paid for via cash on delivery without receipts.
She said the scammers continued requesting money, citing the case as “special” while introducing new supplements and promoting a health-related investment.
The family later froze the bank account and lodged several police reports, where they were informed that between 20 and 30 scam cases are reported daily involving victims of all ages.
Claudia said the experience prompted her to urge others to guide elderly relatives in recognising AI-generated content and avoiding online interactions with strangers.
