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Kota Kinabalu: With the reopening of the economy, adoption of long-term digitalisation is becoming a necessity for Small and Medium Enterprises (SMEs) to improve efficiency, cut business costs and reach an increasingly tech-savvy customer base.“More businesses are realising clear advantages of going digital which is not only more cost-effective than conventional approaches but also offers improved workflow, automated business process, resulting in better profitability and increased customer and employee satisfaction,” said Stanley Lo of Malaysia Digital Economy Corporation (MDEC).