Kota Kinabalu: Feedback from early users has been encouraging. “We have been receiving requests for more routes and faster rollout.”
“This shows growing public interest and confidence in the system,” said Pauline, adding that many commuters have responded positively to the introduction of modern buses and lower fares.
Cyberjaya Kota Kinabalu student, Fandrick Goimis
(pic), rated the new service five out of five.
“BAS.MY has been on time, sometimes even arriving five minutes early. Maybe that’s because not many people are using it yet,” he said, noting that at the time the roads were also not too congested.
Some BAS.MY buses are fitted with wheelchair ramps and ergonomic seating, making travel easier for elderly passengers and persons with disabilities.
“Accessibility is part of our effort to make BAS.MY inclusive for all groups,” Pauline said.
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A frequent complaint has been lack of visible route information at bus stops. Improvements are underway.
“We are working with DBKK on signage installation, while route information is already available on our official website and social media platforms,” she said.
Jaguh Bayu is also preparing to integrate the LUGO mobile app for real-time bus tracking in Kota Kinabalu. It is still in the staging phase because not all routes are fully operational yet.
