TELEKOM Malaysia Bhd (TM) Bhd will step up efforts to deal with any irregularities involving its installations in one part of Putatan, while a Karamunsing employee hopes the company will do the same for its fixtures in the common areas where her office is located.
This follows feedback about the lack of maintenance carried out on the overhead lines in the former location and telecommunication ducts at the latter.
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A Putatan subscriber bemoaned her inability to access the Internet from the village where she lived for more than a week recently.
She suspected that the unkempt greenery outside her fence might have contributed to this problem as the wires could have been damaged by the overgrown branches of the trees in the vicinity.
In light of these misgivings, the homeowner urged the firm to consider trimming any branches which had encroached into the path of its cables.
The office-worker, meanwhile, spoke out about the safety hazards posed by what she claimed was an uncovered “manhole” on a pavement in the Sadong Jaya area.
She said there was every likelihood of pedestrians falling into the “manhole” and injuring themselves if they were not careful, especially at night when visibility was poor.
She was under the impression that the rectangular structure might be a telecommunications duct as there was “some sort of cable” inside.
Both individuals provided Hotline with the pertinent details, regarding their grievances, which were forwarded to the company.
A TM spokeswoman said its personnel went to Kg Tombovo and Lorong Ikan Juara 1, shortly after being contacted by the media.
She said the Unifi disruption in the village was caused by a technical fault.
“The ‘drop fibre cable’, which extends from the nearest distribution point (DP), was found have snapped in two,” she said.
“This may have happened because the line got caught on the top of a passing lorry or some other foreign object nearby.”
She said the service outage was an isolated case, in this instance, which only involved one premises in the area. A new cable was, subsequently, put in place between the DP and subscriber’s house, according to her.
“Our technician later double-checked on the condition of the modem in her house. He found that the device was working as it should and that the customer’s Unifi service had been restored.
“Our staff has been keeping the situation under observation, on and off, to ensure that the connection remains stable.”
On the subscriber’s request to have the trees on the verge trimmed, the spokeswoman said a list of areas had been drawn up where this work might be carried out.
“Kg Tombovo was added to this list which has been submitted to our upper management. These senior officers will have to decide on whether it warrants having the greenery at the affected locations pruned.”
In the case of Lorong Ikan Juara 1, the spokeswoman said TM staff confirmed the risk to those going on foot in this part of the Sadong Jaya area.
“They noted that the cover had been placed beside the duct, but it did not belong to us, she said. “Nevertheless, action was taken on the spot to put the cover back over open access point. This was done on humanitarian grounds for the benefit of any pedestrians who used this walkway.”
She said there was no fixed maintenance schedule for the company’s installations around the State.
“Our assets, including the overhead lines and ducts, are attended to only when it becomes necessary to do so.”
