Honest cashier wins customer's heart
Published on: Tuesday, April 09, 2024
By:
Liew Yen Rou, FMT
For illustrative purposes only. - Getty Images/iStockphoto
PETALING JAYA: Pocketing a large sum of money one happens to find in a public place can be tempting.
But at KK Mart, recently embroiled in a controversy over the sale of socks bearing the word “Allah”, honesty is the best policy.
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A cashier at its Lucky Garden outlet in Bangsar, Kuala Lumpur, found a wallet a customer had left behind, and the first thing she did was to keep it safe until the owner showed up.
Nirmala Ramoo told FMT she decided to stop at the store for a bottle of mineral water after she had finished her marketing and running some errands nearby on Sunday.
“I was reorganising my purchases from the market while waiting at the payment counter,” she said.
After the couple ahead of her had paid for their items, Nirmala handed over the bottle of water and some money to the cashier.
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“When the cashier gave me my change, I left without realising that I had left my wallet behind,” she said.
She only realised that her wallet was missing when she reached home about 30 minutes later.
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Nirmala rushed back to the store but found that a different cashier was manning the counter. She explained to her that she might have left her wallet behind.
“She spent a few minutes listening (to my story). Then she walked over to a drawer and took out a wallet.
“But before she handed it over to me, she asked me to describe my wallet and its contents, and also checked on my MyKad details to ensure the cards inside were mine,” she said.
It was only after the cashier was satisfied that the wallet belonged to Nirmala that she returned it to her.
“She explained that KK Mart staff will always return items that customers have inadvertently left behind.
While it was a major relief for Nirmala, it is all in a day’s work at KK Mart.
Its customer service manager, Nur Shaqira Mozni, told FMT that honesty, integrity and a dedication to putting customers first are core values that have been instilled in the staff.
“We would like to express our sincere gratitude to our staff for their exemplary behaviour and unwavering dedication to upholding our company’s values,” she said.
“Their actions reflect the rigorous training and emphasis we place on integrity and customer service.”
But Nirmala has one regret: she feels that she should have given the staff a reward for their honesty.
“I was in such a rush that it didn’t occur to me then,” she said. - FMT
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